2020 Jeep Grand Cherokee
This year had at least 30% fewer complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 1989 | 5 |
| 1990 | 5 |
| 1991 | 6 |
| 1992 | 3 |
| 1993 | 555 |
| 1994 | 588 |
| 1995 | 719 |
| 1996 | 893 |
| 1997 | 991 |
| 1998 | 1028 |
| 1999 | 1638 |
| 2000 | 1447 |
| 2001 | 883 |
| 2002 | 1476 |
| 2003 | 761 |
| 2004 | 1294 |
| 2005 | 2051 |
| 2006 | 1280 |
| 2007 | 1108 |
| 2008 | 733 |
| 2009 | 138 |
| 2010 | 117 |
| 2011 | 1639 |
| 2012 | 1637 |
| 2013 | 799 |
| 2014 | 2367 |
| 2015 | 1340 |
| 2016 | 306 |
| 2017 | 361 |
| 2018 | 837 |
| 2019 | 356 |
| 2020 | 224 |
| 2021 | 396 |
| 2022 | 247 |
| 2023 | 371 |
| 2024 | 231 |
| 2025 | 59 |
| 2026 | 8 |
KNOWN PROBLEM AREAS
29% of complaints: electrical system — 65 distinct reports on file.
CRASH21% of complaints: engine — 47 distinct reports on file.
FIRE17% of complaints: power train — 38 distinct reports on file.
CRASH FIRE INJURY8% of complaints: air bags — 17 distinct reports on file.
CRASH INJURYShow complaint excerpts
The contact owned a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving 55 MPH, she collided with a Ford F-150 that ran a red light and entered the lane aggressively. The air bags did not deploy.
NHTSA ODI report, 20230914
7% of complaints: fuel/propulsion system — 16 distinct reports on file.
CRASH FIRESAFETY TIMELINE
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge...
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020.
Campaign 20V191000 — check if this car was fixed
High pressure fuel pump failure
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023.
Campaign 23V411000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022.
Campaign 22V406000 — check if this car was fixed
BUY-SMART CHECKLIST
2020 Jeep Grand Cherokee — pre-purchase inspection
- Test/inspect for electrical system issues (65 reports on file for this year).
- Test/inspect for engine issues (47 reports on file for this year).
- Test/inspect for power train issues (38 reports on file for this year).
- Verify recall 20V191000 (back over prevention) has been completed.
- Verify recall 23V411000 (engine and engine cooling) has been completed.
- Verify recall 22V406000 (fuel system, diesel) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2020 Jeep Grand Cherokee reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2020 Jeep Grand Cherokee is rated "better than typical".
What are the most common problems with the 2020 Jeep Grand Cherokee?
The most-reported component is electrical system, accounting for 29% of complaints on file.
How many recalls does the 2020 Jeep Grand Cherokee have?
3 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.