2004 Jeep Grand Cherokee

◆ Worse than typical
2004 Jeep Grand Cherokee
BUILT 2026-08-02

This year had 30% to 100% more complaints than this model's typical year.

This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.

How is this computed?

COMPLAINTS PER YEAR

Complaints per year, Jeep Grand Cherokee Bar chart of distinct NHTSA complaints filed per model year, 2004 highlighted. 1989: 5 complaints 1989 1990: 5 complaints 1991: 6 complaints 1992: 3 complaints 1993: 555 complaints 1994: 588 complaints 1994 1995: 719 complaints 1996: 893 complaints 1997: 991 complaints 1998: 1028 complaints 1999: 1638 complaints 1999 2000: 1447 complaints 2001: 883 complaints 2002: 1476 complaints 2003: 761 complaints 2004: 1294 complaints 2004 2005: 2051 complaints 2006: 1280 complaints 2007: 1108 complaints 2008: 733 complaints 2009: 138 complaints 2009 2010: 117 complaints 2011: 1639 complaints 2012: 1637 complaints 2013: 799 complaints 2014: 2367 complaints 2014 2015: 1340 complaints 2016: 306 complaints 2017: 361 complaints 2018: 837 complaints 2019: 356 complaints 2019 2020: 224 complaints 2021: 396 complaints 2022: 247 complaints 2023: 371 complaints 2024: 231 complaints 2024 2025: 59 complaints 2026: 8 complaints 2026
2004: 1294 complaints
View as data table
YearComplaints
19895
19905
19916
19923
1993555
1994588
1995719
1996893
1997991
19981028
19991638
20001447
2001883
20021476
2003761
20041294
20052051
20061280
20071108
2008733
2009138
2010117
20111639
20121637
2013799
20142367
20151340
2016306
2017361
2018837
2019356
2020224
2021396
2022247
2023371
2024231
202559
20268

KNOWN PROBLEM AREAS

AIR BAGS 24%

24% of complaints: air bags — 317 distinct reports on file.

CRASH FIRE INJURY DEATH
Show complaint excerpts

HAD A CAR ACCIDENT FEW DAYS AGO AND THE AIR BAGS DID NOT DEPLOYED AT EITHER SIDE. ALSO, THE STEERING COLUMN IS STACK IN LOWER LEVEL, THE MECHANIC SAID IT IS BROKEN INSIDE, NEEDED TO BE REPLACED.

NHTSA ODI report, 20171119

I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR

NHTSA ODI report, 20121226

THE DRIVER WAS DRIVING AROUND A CURVE. AN ONCOMING VEHICLE CROSSED THE CENTER LINE. THE DRIVER OF THE JEEP MOVED OVER TO AVOID A HEAD ON COLLISION AND THE JEEP WENT OVER AND EMBANKMENT AND HIT FRONT END AND FLIPPED FIVE TIMES.

NHTSA ODI report, 20121120

ELECTRICAL SYSTEM 10%

10% of complaints: electrical system — 124 distinct reports on file.

CRASH FIRE INJURY
SEATS 8%

8% of complaints: seats — 106 distinct reports on file.

CRASH FIRE INJURY
SERVICE BRAKES, HYDRAULIC 7%

7% of complaints: service brakes, hydraulic — 87 distinct reports on file.

CRASH INJURY
STEERING 4%

4% of complaints: steering — 57 distinct reports on file.

CRASH INJURY
Show complaint excerpts

HAD A CAR ACCIDENT FEW DAYS AGO AND THE AIR BAGS DID NOT DEPLOYED AT EITHER SIDE. ALSO, THE STEERING COLUMN IS STACK IN LOWER LEVEL, THE MECHANIC SAID IT IS BROKEN INSIDE, NEEDED TO BE REPLACED.

NHTSA ODI report, 20171119

SAFETY TIMELINE

R 20030312 — steering

ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.

Remedy: DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEI

Campaign 03V079000 — check if this car was fixed

2004 — complaint volume: 1294
R 20040301 — equipment

ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.

Remedy: OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Campaign 04V048000 — check if this car was fixed

R 20040329 — electrical system

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.

Remedy: DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Campaign 04V112000 — check if this car was fixed

R 20050125 — fuel system, gasoline

CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DOD

Remedy: AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-305

Campaign 06E011000 — check if this car was fixed

R 20060320 — service brakes, hydraulic

CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAN

Remedy: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-32

Campaign 06E022000 — check if this car was fixed

R 20060509 — exterior lighting

CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM

Remedy: ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.

Campaign 06E023000 — check if this car was fixed

R 20060724 — seats

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

Remedy: DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Campaign 06V197000 — check if this car was fixed

R 20090511 — exterior lighting

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONF

Remedy: SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

Campaign 09E012000 — check if this car was fixed

R 20090728 — exterior lighting

DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONF

Remedy: DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.

Campaign 09E025000 — check if this car was fixed

I 20091106 — DP (closed 20100823)

Fuel Storage System Crash Related Fires

R 20091123 — seats

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 M

Remedy: DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Campaign 09V117000 — check if this car was fixed

I 20100823 — PE (closed 20120614)

Crash Related Fuel Tank Fires

I 20120612 — EA (closed 20141114)

Crash Related Fuel Tank Fires

R 20130913 — air bags

Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured Febru

Remedy: Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013.

Campaign 12V527000 — check if this car was fixed

I 20140529 — RQ (closed 20151113)

Jeep inadvertent air bag deployment

R 20151229 — air bags

Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper...

Remedy: Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040.

Campaign 15V046000 — check if this car was fixed

R 20160505 — air bags

Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004.

Remedy: Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403.

Campaign 15V673000 — check if this car was fixed

R Date not on file — exterior lighting

CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES.

Remedy: TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.

Campaign 06E064000 — check if this car was fixed

BUY-SMART CHECKLIST

2004 Jeep Grand Cherokee — pre-purchase inspection

  • Test/inspect for air bags issues (317 reports on file for this year).
  • Test/inspect for electrical system issues (124 reports on file for this year).
  • Test/inspect for seats issues (106 reports on file for this year).
  • Verify recall 06E064000 (exterior lighting) has been completed.
  • Verify recall 03V079000 (steering) has been completed.
  • Verify recall 04V048000 (equipment) has been completed.
  • Verify recall 04V112000 (electrical system) has been completed.
  • Verify recall 06E011000 (fuel system, gasoline) has been completed.
  • Verify recall 06E022000 (service brakes, hydraulic) has been completed.
  • Verify recall 06E023000 (exterior lighting) has been completed.
  • Verify recall 06V197000 (seats) has been completed.
  • Verify recall 09E012000 (exterior lighting) has been completed.
  • Verify recall 09E025000 (exterior lighting) has been completed.
  • Verify recall 09V117000 (seats) has been completed.
  • Verify recall 12V527000 (air bags) has been completed.
  • Verify recall 15V046000 (air bags) has been completed.
  • Verify recall 15V673000 (air bags) has been completed.

OTHER YEARS OF THIS MODEL

BEST YEARS

▲ 2025 ▲ 2010 ▲ 2009

WORST YEARS

■ 2014 ■ 2005 ■ 1999

See all years ranked →

FAQ

Is the 2004 Jeep Grand Cherokee reliable?

Based on NHTSA complaint volume compared to this model's typical year, the 2004 Jeep Grand Cherokee is rated "worse than typical".

What are the most common problems with the 2004 Jeep Grand Cherokee?

The most-reported component is air bags, accounting for 24% of complaints on file.

How many recalls does the 2004 Jeep Grand Cherokee have?

14 recalls on file for this model year.

Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.