2020 Chrysler Pacifica Plug-IN Hybrid
This year's complaint volume is within 30% of this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
- Complaints
- 58
- Recalls
- 2
- Investigations
- 2
- Top problem
- Electrical system
Campaigns on file for 2020
Opened by NHTSA
43% of complaints
Complaints per year
2020: 58 complaints
View as data table
| Year | Complaints |
|---|---|
| 2017 | 79 |
| 2018 | 223 |
| 2019 | 45 |
| 2020 | 58 |
| 2021 | 26 |
| 2022 | 115 |
| 2023 | 40 |
| 2024 | 26 |
| 2025 | 0 |
| 2026 | 0 |
Known problem areas
Percentages can add to more than 100% — a complaint can name more than one system.
Electrical system
43% · 25 reportsShow complaint excerpts
Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic.
NHTSA ODI report, 2023-09-20
Also filed under Steering and vehicle speed control
Engine
38% · 22 reportsPower train
29% · 17 reportsFuel/propulsion system
17% · 10 reportsService brakes
10% · 6 reportsShow complaint excerpts
The braking system does not respond in time - there is a delay which almost caused an accident once and did end up causing an accident in Dec of 2021. My daughter was in the car, and my husband was driving.
NHTSA ODI report, 2022-02-11
Also filed under Forward collision avoidance
Brakes did not engage when pressed, leading to collision with cars in front of us because vehicle did not stop.
NHTSA ODI report, 2021-02-09
Safety timeline
2 recalls · 2 investigations · oldest first
To check one car, enter its VIN on the NHTSA recall page. Check a VIN →
-
R
2020-07-30Electrical system20V334000 Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination.
-
I
2022-07-22Preliminary evaluationClosed 2024-03-27 Transmission fault leading to loss of motive power
-
I
2024-02-27Recall queryOpen Loss of motive power due to an internal wiring connector short.
-
R
2025-03-06Hybrid propulsion system24V538000 Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software.
Buy-smart checklist
2020 Chrysler Pacifica Plug-IN Hybrid — pre-purchase inspection
Inspect
- Electrical system: 25 reports on file for this year.
- Engine: 22 reports on file for this year.
- Power train: 17 reports on file for this year.
Verify these recalls were completed
- Recall 20V334000 · Electrical system
- Recall 24V538000 · Hybrid propulsion system
Other years of this model
See all years ranked →FAQ
- Is the 2020 Chrysler Pacifica Plug-IN Hybrid reliable?
- Based on NHTSA complaint volume compared to this model's typical year, the 2020 Chrysler Pacifica Plug-IN Hybrid is rated "typical".
- What are the most common problems with the 2020 Chrysler Pacifica Plug-IN Hybrid?
- The most-reported component is electrical system, accounting for 43% of complaints on file.
- How many recalls does the 2020 Chrysler Pacifica Plug-IN Hybrid have?
- 2 recalls on file for this model year.
Data updated 2026-10-31 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.