2020 Tesla Model X
This year had at least 30% fewer complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2015 | 0 |
| 2016 | 446 |
| 2017 | 268 |
| 2018 | 192 |
| 2019 | 100 |
| 2020 | 127 |
| 2021 | 40 |
| 2022 | 126 |
| 2023 | 192 |
| 2024 | 26 |
| 2025 | 15 |
| 2026 | 5 |
KNOWN PROBLEM AREAS
Percentages can add to more than 100% -- a complaint can name more than one system.
29% of complaints: suspension — 37 distinct reports on file.
CRASH INJURYShow complaint excerpts
"On August 18, 2023, I was driving at 70 mph on I-95 near the 100-mile mark using Full Self-Drive. The front driver-side suspension housing cracked, causing the bottom part of the suspension to detach.
NHTSA ODI report, 20231127
Also filed under STEERING and WHEELS
24% of complaints: forward collision avoidance — 30 distinct reports on file, most commonly citing automatic emergency braking and adaptive cruise control.
CRASH INJURYShow complaint excerpts
While driving my Tesla Model X on the interstate at highway speed, the vehicle began intermittently displaying false warnings that the trunk was open.
NHTSA ODI report, 20260812
Also filed under LANE DEPARTURE
22% of complaints: electrical system — 28 distinct reports on file, most commonly citing autonomous/self driving and control module.
CRASH INJURYShow complaint excerpts
WHILE I WAS PARKING, MY TESLA MODEL X SUDDENLY ACCELERATED INTO MY OFFICE BUILDING. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME.
NHTSA ODI report, 20200406
14% of complaints: vehicle speed control — 18 distinct reports on file.
CRASH INJURYShow complaint excerpts
AT APPROXIMATELY 6:18 PM ON 3/21/2020, I WAS DRIVING MY BRAND NEW 2020 TESLA MODEL X (7 MILES STARTING ODOMETER) HOME FROM TAKING DELIVERY OF IT (!), AND AFTER 20 MILES OF MOSTLY HIGHWAY DRIVING, I WAS NEARING HOME AND STOPPED AT A TRAFFIC LIGHT...
NHTSA ODI report, 20200321
THE CAR SUDDENLY ACCELERATED TO FULL SPEED WHEN PARKING THE CAR IN A MALL PARKING LOT.
NHTSA ODI report, 20200117
14% of complaints: steering — 18 distinct reports on file.
CRASHSAFETY TIMELINE
Autopilot & First Responder Scenes
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2.
Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Campaign 21V846000 — check if this car was fixed
Tesla Passenger Play
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles.
Remedy: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752.
Campaign 22V037000 — check if this car was fixed
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles.
Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022.
Campaign 22V063000 — check if this car was fixed
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles.
Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge.
Campaign 22V235000 — check if this car was fixed
Autopilot System Driver Controls
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Remedy: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752.
Campaign 22V818000 — check if this car was fixed
Pedestrian alert sounds
Defect Petition Interlock Request
Tesla, Inc.
Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Campaign 23V085000 — check if this car was fixed
Sudden Unintended Acceleration
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy.
Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Campaign 23V838000 — check if this car was fixed
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles.
Remedy: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Campaign 24V051000 — check if this car was fixed
Recall 23V838 Remedy Effectiveness
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds.
Remedy: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752.
Campaign 24V153000 — check if this car was fixed
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended.
Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Campaign 24V376000 — check if this car was fixed
FSD Collisions in Reduced Roadway Visibility Conditions
Compliance with Standing General Order 2021-01 Reporting Requirements
Traffic safety violations while Full Self Driving ("FSD") is engaged
FSD Collisions in Reduced Roadway Visibility Conditions
BUY-SMART CHECKLIST
2020 Tesla Model X — pre-purchase inspection
- Test/inspect for suspension issues (37 reports on file for this year).
- Test/inspect for forward collision avoidance issues (30 reports on file for this year).
- Test/inspect for electrical system issues (28 reports on file for this year).
- Verify recall 21V846000 (forward collision avoidance) has been completed.
- Verify recall 22V037000 (electrical system, steering) has been completed.
- Verify recall 22V063000 (electrical system, forward collision avoidance) has been completed.
- Verify recall 22V235000 (electrical system, forward collision avoidance) has been completed.
- Verify recall 22V818000 (steering) has been completed.
- Verify recall 23V085000 (steering) has been completed.
- Verify recall 23V838000 (electrical system) has been completed.
- Verify recall 24V051000 (electrical system) has been completed.
- Verify recall 24V153000 (electrical system, forward collision avoidance) has been completed.
- Verify recall 24V376000 (seat belts) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2020 Tesla Model X reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2020 Tesla Model X is rated "better than typical".
What are the most common problems with the 2020 Tesla Model X?
The most-reported component is suspension, accounting for 29% of complaints on file.
How many recalls does the 2020 Tesla Model X have?
10 recalls on file for this model year.
Data updated 2026-09-16 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.