2023 Ram Promaster
This year had 30% to 100% more complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2014 | 71 |
| 2015 | 60 |
| 2016 | 32 |
| 2017 | 57 |
| 2018 | 37 |
| 2019 | 58 |
| 2020 | 42 |
| 2021 | 109 |
| 2022 | 62 |
| 2023 | 83 |
| 2024 | 11 |
| 2025 | 6 |
| 2026 | 2 |
KNOWN PROBLEM AREAS
Percentages can add to more than 100% -- a complaint can name more than one system.
41% of complaints: steering — 34 distinct reports on file.
Show complaint excerpts
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving approximately 65 MPH, the message âPower Steering Serviceâ was displayed with a high-pitched whining sound coming from underneath the hood and the dashboard.
NHTSA ODI report, 20260720
Steering Rack and Pinion failure due to corroded electrical connection plug. This occurred in april, 2025, when the van had less than 15,000 miles on it. Took the van to Blue Ridge Chrysler Dodge dealership in Abingdon Va .for Warranty repair.
NHTSA ODI report, 20260719
While driving, a âService ESCâ warning message appeared and the vehicle suddenly lost power steering assist, causing the steering to become extremely difficult and creating a serious safety risk while the vehicle was in motion.
NHTSA ODI report, 20260717
Also filed under ELECTRICAL SYSTEM
28% of complaints: electrical system — 23 distinct reports on file.
FIREShow complaint excerpts
12v DC outlet caught fire
NHTSA ODI report, 20260306
The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident.
NHTSA ODI report, 20251030
Also filed under ENGINE
1:MPH randomly changes to KM/h on the instrument panel and Uconnect radio settings. 2: Automatic Parking brake keeps re-enabling on the Ucconect radio settings when it has been set to disabled.
NHTSA ODI report, 20230308
Also filed under FORWARD COLLISION AVOIDANCE and SERVICE BRAKES
17% of complaints: engine and engine cooling — 14 distinct reports on file.
FIRE12% of complaints: engine — 10 distinct reports on file.
FIREShow complaint excerpts
While operating a 2023 Ram ProMaster 2500 (3.6L V6) for normal commercial use at approximately 39,129 miles, the coolant began bubbling and engine temperature spiked suddenly while driving.
NHTSA ODI report, 20260714
8% of complaints: forward collision avoidance — 7 distinct reports on file, most commonly citing warnings and automatic emergency braking.
SAFETY TIMELINE
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended.
Remedy: Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge. Owner notification letters were mailed April 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Campaign 24V129000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram...
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Campaign 24V436000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Campaign 24V416000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center.
Campaign 25V720000 — check if this car was fixed
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles...
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Campaign 25V876000 — check if this car was fixed
Loss of Power Steering Assist
BUY-SMART CHECKLIST
2023 Ram Promaster — pre-purchase inspection
- Test/inspect for steering issues (34 reports on file for this year).
- Test/inspect for electrical system issues (23 reports on file for this year).
- Test/inspect for engine and engine cooling issues (14 reports on file for this year).
- Verify recall 24V129000 (seat belts) has been completed.
- Verify recall 24V436000 (back over prevention) has been completed.
- Verify recall 24V416000 (equipment, seats, structure) has been completed.
- Verify recall 25V720000 (engine and engine cooling) has been completed.
- Verify recall 25V876000 (equipment adaptive/mobility) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2023 Ram Promaster reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2023 Ram Promaster is rated "worse than typical".
What are the most common problems with the 2023 Ram Promaster?
The most-reported component is steering, accounting for 41% of complaints on file.
How many recalls does the 2023 Ram Promaster have?
5 recalls on file for this model year.
Data updated 2026-09-16 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.