2021 Ram Promaster
This year had 30% to 100% more complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2014 | 71 |
| 2015 | 60 |
| 2016 | 31 |
| 2017 | 57 |
| 2018 | 37 |
| 2019 | 56 |
| 2020 | 40 |
| 2021 | 104 |
| 2022 | 56 |
| 2023 | 62 |
| 2024 | 11 |
| 2025 | 5 |
| 2026 | 1 |
KNOWN PROBLEM AREAS
17% of complaints: back over prevention — 18 distinct reports on file.
FIRE16% of complaints: electrical system — 17 distinct reports on file.
CRASH FIREShow complaint excerpts
The driver was driving uphill when his RAM ProMaster suddenly lost power and rolled back down the hill, hitting a tree and stopping. During this time, the driver had absolutely no control over the vehicle, and the brakes didnât work at all.
NHTSA ODI report, 20240728
The contact owns a 2022 Jayco Entegra hauled by a 2021 Ram Promaster 3500. The contact initially heard an alarm sound coming from inside the RV. Upon opening the RV door, heavy, white smoke filled the entire RV.
NHTSA ODI report, 20240319
13% of complaints: lane departure — 14 distinct reports on file.
10% of complaints: power train — 10 distinct reports on file.
CRASHShow complaint excerpts
The driver was driving uphill when his RAM ProMaster suddenly lost power and rolled back down the hill, hitting a tree and stopping. During this time, the driver had absolutely no control over the vehicle, and the brakes didnât work at all.
NHTSA ODI report, 20240728
7% of complaints: wheels — 7 distinct reports on file.
SAFETY TIMELINE
Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative.
Remedy: Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.
Campaign 24V290000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.
Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403.
Campaign 21V699000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023.
Campaign 23V301000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Campaign 24V416000 — check if this car was fixed
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative.
Remedy: Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.
Campaign 24V197000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center.
Campaign 25V720000 — check if this car was fixed
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles...
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Campaign 25V876000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025.
Campaign 25V552000 — check if this car was fixed
BUY-SMART CHECKLIST
2021 Ram Promaster — pre-purchase inspection
- Test/inspect for back over prevention issues (18 reports on file for this year).
- Test/inspect for electrical system issues (17 reports on file for this year).
- Test/inspect for lane departure issues (14 reports on file for this year).
- Verify recall 25V552000 (back over prevention) has been completed.
- Verify recall 24V290000 (electronic stability control (esc)) has been completed.
- Verify recall 21V699000 (seat belts) has been completed.
- Verify recall 23V301000 (power train) has been completed.
- Verify recall 24V416000 (equipment, seats, structure) has been completed.
- Verify recall 24V197000 (electrical system, exterior lighting) has been completed.
- Verify recall 25V720000 (engine and engine cooling) has been completed.
- Verify recall 25V876000 (equipment adaptive/mobility) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2021 Ram Promaster reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2021 Ram Promaster is rated "worse than typical".
What are the most common problems with the 2021 Ram Promaster?
The most-reported component is back over prevention, accounting for 17% of complaints on file.
How many recalls does the 2021 Ram Promaster have?
8 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.