2020 Mazda CX-5
This year's complaint volume is within 30% of this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 194 |
| 2014 | 377 |
| 2015 | 133 |
| 2016 | 507 |
| 2017 | 148 |
| 2018 | 344 |
| 2019 | 260 |
| 2020 | 105 |
| 2021 | 137 |
| 2022 | 62 |
| 2023 | 59 |
| 2024 | 41 |
| 2025 | 23 |
| 2026 | 9 |
KNOWN PROBLEM AREAS
27% of complaints: electrical system — 28 distinct reports on file.
CRASH INJURY16% of complaints: engine — 17 distinct reports on file.
12% of complaints: service brakes — 13 distinct reports on file.
CRASH INJURYShow complaint excerpts
The vehicle accelerated on its own, while I was parking. My foot was on the brake when the vehicle just took off. It continued to accelerate until a building stopped it. I continued to brake but the vehicle did not stop.
NHTSA ODI report, 20240924
On Septmber 2, 2023 the car had been on a 4 hour road trip. I came into the driveway, left the car running in Park with the brakes on (listening to music while I cleaned the car out) it was idylling for about 5 minutes.
NHTSA ODI report, 20230926
PURCHASED BRAND NEW 2020 MAZDA CX-5 ON SEPT 25, 2020. ON SEPT. 29, 2020 WITH < 500MI: WHILE TRAVELING APPROXIMATELY 45 MPH ON COUNTY ROAD, PRESSED BRAKE PEDAL AND THE PEDAL DID NOT MOVE.
NHTSA ODI report, 20201028
8% of complaints: forward collision avoidance — 8 distinct reports on file.
CRASH7% of complaints: power train — 7 distinct reports on file.
SAFETY TIMELINE
No recalls on file for this model year.
BUY-SMART CHECKLIST
2020 Mazda CX-5 — pre-purchase inspection
- Test/inspect for electrical system issues (28 reports on file for this year).
- Test/inspect for engine issues (17 reports on file for this year).
- Test/inspect for service brakes issues (13 reports on file for this year).
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2020 Mazda CX-5 reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2020 Mazda CX-5 is rated "typical".
What are the most common problems with the 2020 Mazda CX-5?
The most-reported component is electrical system, accounting for 27% of complaints on file.
How many recalls does the 2020 Mazda CX-5 have?
No recalls are on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.