2020 Ford Fusion
This year had at least 30% fewer complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2006 | 730 |
| 2007 | 1064 |
| 2008 | 1353 |
| 2009 | 1022 |
| 2010 | 5126 |
| 2011 | 2784 |
| 2012 | 2514 |
| 2013 | 1788 |
| 2014 | 1328 |
| 2015 | 991 |
| 2016 | 1611 |
| 2017 | 1107 |
| 2018 | 437 |
| 2019 | 312 |
| 2020 | 178 |
KNOWN PROBLEM AREAS
Percentages can add to more than 100% -- a complaint can name more than one system.
37% of complaints: power train — 66 distinct reports on file, most commonly citing bell housing and torque converter.
CRASHShow complaint excerpts
The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning.
NHTSA ODI report, 20220621
28% of complaints: engine — 49 distinct reports on file.
Show complaint excerpts
COMPONENT THAT FAILED: The engine cooling fan on my 2020 Ford Fusion SEL (1.5L, non-hybrid) became inoperable and blew three fuses.
NHTSA ODI report, 20260815
While driving at 75mph on the freeway, my 2020 Ford Fusion suffered a sudden, catastrophic EcoBoost engine coolant failure. The vehicle instantly lost power and dropped to 35mph in active traffic, creating an extreme highway collision hazard.
NHTSA ODI report, 20260712
21% of complaints: electrical system — 37 distinct reports on file, most commonly citing wiring.
FIRE INJURY7% of complaints: steering — 12 distinct reports on file, most commonly citing steering control module and rack and pinion.
CRASHShow complaint excerpts
The contact owns a 2020 Ford Fusion. The contact stated that while making a turn in either left or right direction, the Traction Control warning light had displayed, and the vehicle had reduced speed independently.
NHTSA ODI report, 20250611
Also filed under TRACTION CONTROL SYSTEM
I was backing out of my drive way when a shift system fault message appeared on my dashboard. When I went to change gears the rotary dial locked up and shifted to park.
NHTSA ODI report, 20260731
6% of complaints: fuel/propulsion system — 11 distinct reports on file.
FIRE INJURYSAFETY TIMELINE
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Remedy: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle.
Campaign 23V440000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair,...
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge.
Campaign 25V685000 — check if this car was fixed
BUY-SMART CHECKLIST
2020 Ford Fusion — pre-purchase inspection
- Test/inspect for power train issues (66 reports on file for this year).
- Test/inspect for engine issues (49 reports on file for this year).
- Test/inspect for electrical system issues (37 reports on file for this year).
- Verify recall 25V685000 (equipment) has been completed.
- Verify recall 23V440000 (electrical system) has been completed.
- Verify recall 25V442000 (back over prevention) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2020 Ford Fusion reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2020 Ford Fusion is rated "better than typical".
What are the most common problems with the 2020 Ford Fusion?
The most-reported component is power train, accounting for 37% of complaints on file.
How many recalls does the 2020 Ford Fusion have?
3 recalls on file for this model year.
Data updated 2026-09-16 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.