2011 Ford Flex

● Typical for this model

2011 Ford Flex
RENDERED 2026-08-02T11:50:49.760Z

This year's complaint volume is within 30% of this model's typical year.

This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.

How is this computed?

COMPLAINTS PER YEAR

2011: 144 complaints

View as data table

Year	Complaints
2009	180
2010	139
2011	144
2012	64
2013	578
2014	247
2015	100
2016	89
2017	40
2018	61
2019	220

KNOWN PROBLEM AREAS

STEERING 39%

39% of complaints: steering — 56 distinct reports on file.

CRASH

Show complaint excerpts

THE STEERING RACK AND PINION WENT OUT ON MY 2011 FORD FLEX. THE IS A RECALL ON FORD FLEX 2011-2013 BUT FORD KEEPS TELLING US IT IS NOT UNDER WARRANTY!!! WE HAD THIS REPLACED AND IT WENT OUT AGAIN 4 MONTHS LATER.

NHTSA ODI report, 20200428

I LOST STEERING, THE CAR IS 65K. I CANT TURN THE WHEEL EASILY WHICH IS REALLY DANGEROUS.

NHTSA ODI report, 20171106

CAR SHUT OFF COMPLETELY WHILE DRIVING. IT HAS HAPPENED TWICE ONCE ON THE HIGHWAY AND ONCE ON A RESIDENTIAL STREET WHILE MAKING A LEFT HAND TURN BOTH TIMES POWER STEERING WAS GONE.

NHTSA ODI report, 20101028

ENGINE 17%

17% of complaints: engine — 25 distinct reports on file.

INJURY

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CAR HAS METICULOUS SERVICE RECORD, I HAD 86K MILES ON CAR. THE CAR WOULD NOT START TOWED TO DEALERSHIP. THE CERAMIC WATER PUMP EXPLODED, CAUSING COOLENT TO MIX WITH OIL. NOW I NEED NEW ENGINE $8,000.

NHTSA ODI report, 20171031

POWER TRAIN 11%

11% of complaints: power train — 16 distinct reports on file.

ELECTRICAL SYSTEM 6%

6% of complaints: electrical system — 9 distinct reports on file.

CRASH FIRE INJURY DEATH

Show complaint excerpts

This accident didnât involve myself. It involved my father who borrowed my 2011 Ford Flex for the evening. This was a one vehicle accident. It is unknown what happened to cause him to Swerve and hit a hit.

NHTSA ODI report, 20240723

SERVICE BRAKES 6%

6% of complaints: service brakes — 8 distinct reports on file.

CRASH

Show complaint excerpts

WHEN PRESSING THE BRAKE PEDAL THE CAR WOULD NOT STOP OR SLOW. PEDAL WENT TO THE FLOOR AND STILL NO STOPPING. CRASHED INTO THE REAR END OF ANOTHER VEHICLE.

NHTSA ODI report, 20141119

SAFETY TIMELINE

R 20150721 — steering

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT...

Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge.

Campaign 15V340000 — check if this car was fixed

R 20160609 — air bags

Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles.

Remedy: Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332.

Campaign 16V247000 — check if this car was fixed