2023 Kia Sorento

▲ Better than typical

2023 Kia Sorento
RENDERED 2026-09-17T02:29:50.598Z

This year had at least 30% fewer complaints than this model's typical year.

This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.

How is this computed?

COMPLAINTS PER YEAR

2023: 119 complaints

View as data table

Year	Complaints
2003	305
2004	220
2005	307
2006	242
2007	154
2008	217
2009	55
2010	3
2011	1517
2012	877
2013	981
2014	984
2015	749
2016	1248
2017	800
2018	251
2019	424
2020	133
2021	242
2022	185
2023	119
2024	39
2025	72
2026	5

KNOWN PROBLEM AREAS

Percentages can add to more than 100% -- a complaint can name more than one system.

ELECTRICAL SYSTEM 31%

31% of complaints: electrical system — 37 distinct reports on file.

CRASH FIRE INJURY

Show complaint excerpts

The vehicle was purchased new. From day one, there were issues. When it was delivered from the factory, it was discovered to be partly unpainted. This raised quality concerns.

NHTSA ODI report, 20240814

Also filed under ENGINE

I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect.

NHTSA ODI report, 20230826

Also filed under FUEL/PROPULSION SYSTEM and VEHICLE SPEED CONTROL

Vehicle Component Affected: Electrical System / HVAC / Blower Motor Resistor Incident Description: While operating my 2023 Kia Sorento, the HVAC system suddenly suffered a complete failure, causing all airflow to cease instantly.

NHTSA ODI report, 20260713

Also filed under UNKNOWN OR OTHER

ENGINE 25%

25% of complaints: engine — 30 distinct reports on file.

FIRE INJURY

Show complaint excerpts

I have a 2023 Kia Sorento with approx 60k, purchased new from New Pot Richey Kia. Approx 7 days ago, while driving home from dropping my son at school, my transmission system error warning came on as well as my check engine light.

NHTSA ODI report, 20260721

Also filed under POWER TRAIN

POWER TRAIN 17%

17% of complaints: power train — 20 distinct reports on file.

CRASH

FORWARD COLLISION AVOIDANCE 14%

14% of complaints: forward collision avoidance — 17 distinct reports on file, most commonly citing warnings and adaptive cruise control.

SERVICE BRAKES 10%

10% of complaints: service brakes — 12 distinct reports on file, most commonly citing hydraulic.

CRASH

Show complaint excerpts

The brakes failed; they felt spongy, as if my foot were pressing directly against the road. The car accelerated and I headed toward a wall; the sensors didn't stop the vehicle. It came to a halt against the wall after the impact.

NHTSA ODI report, 20260819

SAFETY TIMELINE

R 20231010 — equipment

Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach.

Remedy: Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge. Owner notification letters were mailed October 10, 2023. Owners may contact Kia customer service at 1-800-333-4542.

Campaign 23V579000 — check if this car was fixed

R 20231027 — back over prevention

Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles.

Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.

Campaign 23V610000 — check if this car was fixed

R 20260123 — electrical system, visibility

Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.

Remedy: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351.

Campaign 25V649000 — check if this car was fixed