2020 Ford Edge

▲ Better than typical

2020 Ford Edge
BUILT 2026-09-02

This year had at least 30% fewer complaints than this model's typical year.

This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.

How is this computed?

COMPLAINTS PER YEAR

2020: 311 complaints

View as data table

Year	Complaints
2004	3
2007	989
2008	1119
2009	261
2010	673
2011	1801
2012	1132
2013	2440
2014	381
2015	720
2016	893
2017	1314
2018	797
2019	749
2020	311
2021	105
2022	127
2023	21
2024	42

KNOWN PROBLEM AREAS

Percentages can add to more than 100% -- a complaint can name more than one system.

POWER TRAIN 58%

58% of complaints: power train — 181 distinct reports on file, most commonly citing torque converter.

CRASH FIRE INJURY

Show complaint excerpts

On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit.

NHTSA ODI report, 20240414

Also filed under ENGINE and VEHICLE SPEED CONTROL

Recently had the torque converter replaced for shuddering/shifting weird. Although there is no more shuddering, the car still does not seem to be shifting correctly. It hesitates between shifting gears and will then accelerate quickly.

NHTSA ODI report, 20260720

I own a 2020 Ford Edge ST with approximately 62,460 miles. My vehicle has developed a loud noise coming from the rear differential, particularly when turning at low speeds.

NHTSA ODI report, 20260717

ENGINE 15%

15% of complaints: engine — 46 distinct reports on file.

FIRE INJURY

ELECTRICAL SYSTEM 8%

8% of complaints: electrical system — 25 distinct reports on file, most commonly citing software.

CRASH INJURY

FORWARD COLLISION AVOIDANCE 8%

8% of complaints: forward collision avoidance — 25 distinct reports on file, most commonly citing warnings and automatic emergency braking.

CRASH INJURY

Show complaint excerpts

WHILE IN MOTION WITH NO ROAD TRAFFIC AHEAD OF VEHICLE CRASH DETECTOR ENGAGES, OCCURRED ON HIGHWAY STRAIGHTAWAY.

NHTSA ODI report, 20210421

BACK OVER PREVENTION 5%

5% of complaints: back over prevention — 15 distinct reports on file, most commonly citing warnings and camera.

CRASH INJURY

SAFETY TIMELINE

R 20200923 — power train

Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.

Remedy: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.

Campaign 20V550000 — check if this car was fixed

R 20210201 — back over prevention

Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles.

Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021.

Campaign 20V575000 — check if this car was fixed

R 20210312 — power train

Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles.

Remedy: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level.

Campaign 21V011000 — check if this car was fixed

I 20210803 — RQ (open)

Rearview Camera FMVSS 111 Noncompliance

R 20250904 — back over prevention

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair,...

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

Campaign 25V442000 — check if this car was fixed