2020 Dodge Journey

▲ Better than typical

2020 Dodge Journey
RENDERED 2026-09-17T01:33:19.656Z

This year had at least 30% fewer complaints than this model's typical year.

This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.

How is this computed?

COMPLAINTS PER YEAR

2020: 64 complaints

View as data table

Year	Complaints
2007	4
2008	8
2009	1433
2010	988
2011	169
2012	376
2013	352
2014	413
2015	553
2016	385
2017	197
2018	231
2019	100
2020	64

KNOWN PROBLEM AREAS

Percentages can add to more than 100% -- a complaint can name more than one system.

ELECTRICAL SYSTEM 30%

30% of complaints: electrical system — 19 distinct reports on file.

FIRE

Show complaint excerpts

The contact stated that their father owned a 2020 Dodge Journey. The contact stated that while driving at 10 MPH, the vehicle began making an abnormal noise. The Electronic Throttle Control (ETC) system warning light was illuminated.

NHTSA ODI report, 20260123

When starting my car and turning on my air or heat component the front will turn on but the components in the middle wonât!

NHTSA ODI report, 20260822

The wiring harness for back hatch the coating of the wire are all cracking . The passenger side rear back up light wasnât working and the harness is cracking the wiring when opening and closing the hatch . I have picture. It looks worse in person

NHTSA ODI report, 20260810

BACK OVER PREVENTION 20%

20% of complaints: back over prevention — 13 distinct reports on file, most commonly citing rearview system braking and warnings.

Show complaint excerpts

The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted.

NHTSA ODI report, 20260813

ENGINE 13%

13% of complaints: engine — 8 distinct reports on file.

EXTERIOR LIGHTING 8%

8% of complaints: exterior lighting — 5 distinct reports on file.

SERVICE BRAKES 6%

6% of complaints: service brakes — 4 distinct reports on file, most commonly citing hydraulic.

CRASH INJURY

Show complaint excerpts

AS I WAS DRIVING DOWN THE ROAD APPROACHING STANDSTILL TRAFFIC, I ATTEMPTED TO STEP ON THE BREAK TO SLOW DOWN TO COME TO A STOP.

NHTSA ODI report, 20210212

Also filed under AIR BAGS

SAFETY TIMELINE

I 20240227 — PE (closed 20250926)

Back up camera failure

I 20240801 — EA (open)

Vehicle entrapment

R Date not on file — back over prevention

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly.

Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025.

Campaign 25V552000 — check if this car was fixed

BUY-SMART CHECKLIST

2020 Dodge Journey — pre-purchase inspection

Test/inspect for electrical system issues (19 reports on file for this year).
Test/inspect for back over prevention issues (13 reports on file for this year).
Test/inspect for engine issues (8 reports on file for this year).
Verify recall 25V552000 (back over prevention) has been completed.

OTHER YEARS OF THIS MODEL

BEST YEARS

▲ 2019 ▲ 2011 ▲ 2017

WORST YEARS

■ 2009 ■ 2010 ◆ 2015

See all years ranked →

FAQ

Is the 2020 Dodge Journey reliable?

Based on NHTSA complaint volume compared to this model's typical year, the 2020 Dodge Journey is rated "better than typical".

What are the most common problems with the 2020 Dodge Journey?

The most-reported component is electrical system, accounting for 30% of complaints on file.

How many recalls does the 2020 Dodge Journey have?

1 recall on file for this model year.

Data updated 2026-09-16 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.