2020 Dodge Durango
This year had at least 30% fewer complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 1997 | 4 |
| 1998 | 965 |
| 1999 | 1967 |
| 2000 | 1075 |
| 2001 | 665 |
| 2002 | 423 |
| 2003 | 339 |
| 2004 | 1115 |
| 2005 | 1567 |
| 2006 | 851 |
| 2007 | 191 |
| 2008 | 97 |
| 2009 | 12 |
| 2011 | 797 |
| 2012 | 640 |
| 2013 | 640 |
| 2014 | 782 |
| 2015 | 503 |
| 2016 | 161 |
| 2017 | 211 |
| 2018 | 231 |
| 2019 | 142 |
| 2020 | 54 |
| 2021 | 199 |
| 2022 | 56 |
| 2023 | 30 |
| 2024 | 13 |
| 2025 | 7 |
| 2026 | 13 |
KNOWN PROBLEM AREAS
Percentages can add to more than 100% -- a complaint can name more than one system.
39% of complaints: exterior lighting — 21 distinct reports on file, most commonly citing tail lights.
INJURYShow complaint excerpts
There is a very sharp side on the back rear taillight that connects with the lift gate. This razor sharp edge has cut myself, husband, and almost my son. The only thing that saved him from getting cut was the sleeve on his shirt.
NHTSA ODI report, 20210714
Also filed under STRUCTURE
My entire lighting system in back of truck stopped working. The racetrack lighting system. The license plate lights done. I cannot drive the car at night because I will get pulled over.
NHTSA ODI report, 20260802
Also filed under ELECTRICAL SYSTEM
17% of complaints: electrical system — 9 distinct reports on file.
FIRE13% of complaints: engine — 7 distinct reports on file.
7% of complaints: structure — 4 distinct reports on file, most commonly citing body and hatchback/liftgate.
INJURYShow complaint excerpts
The rear tail lights have a sharp edge that is beak shaped and if you brush up against it on accident it slices into your skin or clothes. I was loading groceries and my arm skimmed over it and sliced a whole piece of skin off.
NHTSA ODI report, 20210901
6% of complaints: vehicle speed control — 3 distinct reports on file.
SAFETY TIMELINE
Active Head Rest Inadvertent Deployment
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge...
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020.
Campaign 20V191000 — check if this car was fixed
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Remedy: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Campaign 21V280000 — check if this car was fixed
BUY-SMART CHECKLIST
2020 Dodge Durango — pre-purchase inspection
- Test/inspect for exterior lighting issues (21 reports on file for this year).
- Test/inspect for electrical system issues (9 reports on file for this year).
- Test/inspect for engine issues (7 reports on file for this year).
- Verify recall 20V191000 (back over prevention) has been completed.
- Verify recall 21V280000 (air bags) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2020 Dodge Durango reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2020 Dodge Durango is rated "better than typical".
What are the most common problems with the 2020 Dodge Durango?
The most-reported component is exterior lighting, accounting for 39% of complaints on file.
How many recalls does the 2020 Dodge Durango have?
2 recalls on file for this model year.
Data updated 2026-09-16 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.