2020 Ford Transit Connect
This year had at least 30% fewer complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2010 | 42 |
| 2011 | 24 |
| 2012 | 26 |
| 2013 | 32 |
| 2014 | 127 |
| 2015 | 65 |
| 2016 | 103 |
| 2017 | 27 |
| 2018 | 22 |
| 2019 | 51 |
| 2020 | 30 |
| 2021 | 8 |
| 2022 | 5 |
KNOWN PROBLEM AREAS
33% of complaints: power train — 10 distinct reports on file.
CRASHShow complaint excerpts
Transmission failure in my 2.0L Ford Transit Connect at approximately 94,000 miles. When I shift into reverse, the van sometimes drives forward instead of backing up â as if the transmission is confused or stuck in the wrong gear.
NHTSA ODI report, 20250720
Powertrain fault Transmission torque converter clutch is not operating as expected. Transmission not shifting properly. Fixed many times and still same issue, now it needs new transmission.
NHTSA ODI report, 20240301
13% of complaints: visibility — 4 distinct reports on file.
13% of complaints: service brakes — 4 distinct reports on file.
7% of complaints: vehicle speed control — 2 distinct reports on file.
7% of complaints: forward collision avoidance — 2 distinct reports on file.
SAFETY TIMELINE
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Remedy: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
Campaign 20V550000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles equipped with 2.5L engines. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine.
Remedy: Ford will notify owners, and dealers will update the PCM software, free of charge. The recall began November 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S60.
Campaign 20V636000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2020 EcoSport and 2019-2020 Transit Connect vehicles. Depending on the model, either the driver side or passenger side frontal air bag modules are missing the first-stage booster propellant and sleeve.
Remedy: Ford will notify owners, and dealers will replace the affected air bag module on either the driver or passenger side, free of charge. This recall began February 18, 2021. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 20V791000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Remedy: Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 21V376000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.
Remedy: Dealers will inspect the windshield and, if necessary, remove and reinstall the windshield, free of charge. Owner notification letters were mailed on May 11, 2022. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 22V192000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022.
Campaign 22V413000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles previously repaired incorrectly under recall number 20V-636.
Remedy: Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 21, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S32.
Campaign 25V196000 — check if this car was fixed
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair,...
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 — check if this car was fixed
BUY-SMART CHECKLIST
2020 Ford Transit Connect — pre-purchase inspection
- Test/inspect for power train issues (10 reports on file for this year).
- Test/inspect for visibility issues (4 reports on file for this year).
- Test/inspect for service brakes issues (4 reports on file for this year).
- Verify recall 20V550000 (power train) has been completed.
- Verify recall 20V636000 (engine and engine cooling, power train) has been completed.
- Verify recall 20V791000 (air bags) has been completed.
- Verify recall 21V376000 (power train) has been completed.
- Verify recall 22V192000 (visibility) has been completed.
- Verify recall 22V413000 (power train) has been completed.
- Verify recall 25V196000 (power train) has been completed.
- Verify recall 25V442000 (back over prevention) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2020 Ford Transit Connect reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2020 Ford Transit Connect is rated "better than typical".
What are the most common problems with the 2020 Ford Transit Connect?
The most-reported component is power train, accounting for 33% of complaints on file.
How many recalls does the 2020 Ford Transit Connect have?
8 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.