2002 Chevrolet Impala
This year had 30% to 100% more complaints than this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 1980 | 0 |
| 1981 | 2 |
| 1982 | 2 |
| 1983 | 3 |
| 1984 | 0 |
| 1985 | 1 |
| 1987 | 1 |
| 1991 | 0 |
| 1992 | 0 |
| 1993 | 2 |
| 1994 | 15 |
| 1995 | 44 |
| 1996 | 88 |
| 1997 | 1 |
| 1998 | 2 |
| 1999 | 4 |
| 2000 | 818 |
| 2001 | 742 |
| 2002 | 795 |
| 2003 | 694 |
| 2004 | 1072 |
| 2005 | 609 |
| 2006 | 524 |
| 2007 | 627 |
| 2008 | 810 |
| 2009 | 824 |
| 2010 | 441 |
| 2011 | 505 |
| 2012 | 258 |
| 2013 | 270 |
| 2014 | 630 |
| 2015 | 298 |
| 2016 | 110 |
| 2017 | 116 |
| 2018 | 59 |
| 2019 | 28 |
| 2020 | 14 |
KNOWN PROBLEM AREAS
31% of complaints: electrical system — 247 distinct reports on file.
CRASH FIRE INJURYShow complaint excerpts
My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.
NHTSA ODI report, 20210525
9% of complaints: engine — 75 distinct reports on file.
FIRE INJURYShow complaint excerpts
My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.
NHTSA ODI report, 20210525
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL ODOR OF BURNING OIL EMERGING FROM THE VEHICLE. ADDITIONALLY, THERE WAS OIL ON THE ENGINE COMPARTMENT.
NHTSA ODI report, 20190729
THE VEHICLE STARTED SMOKING WHILE DRIVING DOWN THE HIGHWAY AT 65 MILES PER HOUR, IT LOST POWER. I PULLED OVER AND HAD THE VEHICLE TOWED TO A MECHANIC. THE MECHANIC SAID THAT THE PISTON BROKE, AND A PORTION OF THE PISTON FLEW THROUGH THE OIL PAN.
NHTSA ODI report, 20130726
6% of complaints: exterior lighting — 48 distinct reports on file.
CRASH6% of complaints: engine and engine cooling — 45 distinct reports on file.
FIREShow complaint excerpts
2002 CHEVROLET IMPALA. CONSUMER STATES VEHICLE CAUGHT FIRE WHEN STARTED *TGW THE CONSUMER STATED HE MANAGED TO PUT THE FIRE OUT, BUT IT RUINED THE MOTOR. THE CONSUMER STATED A RECALL WAS ISSUED.
NHTSA ODI report, 20120724
5% of complaints: exterior lighting — 38 distinct reports on file.
SAFETY TIMELINE
CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.
Remedy: DEALERS WILL INSPECT, AND REPLACE, IF NECESSARY, THE AIR BAG MODULE ASSEMBLY ON THE DRIVER'S SIDE. OWNER NOTIFICATION BEGAN AUGUST 15, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER O
Campaign 02V222000 — check if this car was fixed
ENGINE COMPARTMENT FIRES
ALLEGED HEADLIGHT FAILURE
CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNI
Remedy: DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.
Campaign 07E021000 — check if this car was fixed
DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOL
Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.
Campaign 08E063000 — check if this car was fixed
DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEM
Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT D
Campaign 09E005000 — check if this car was fixed
GENERAL MOTORS IS RECALLING 1,497,516 MY 1997-2003 BUICK REGAL, MY 1998-2003 CHEVROLET LUMINA, MONTE CARLO AND IMPALA, MY 1998-1999 OLDSMOBILE INTRIGUE, MY 1997-2003 PONTIAC GRAND PRIX VEHICLES EQUIPP
Remedy: DEALERS WILL REPLACE THE ENGINEÂS FRONT VALVE COVER AND FRONT-VALVE-COVER GASKET WITH NEW PARTS OF AN IMPROVED DESIGN AND REMOVE THE ENGINEÂS PLASTIC COVER AND PLASTIC OIL-FILL-TUBE EXTENSION, FREE
Campaign 09V116000 — check if this car was fixed
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Campaign 14V400000 — check if this car was fixed
General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles.
Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engineÂs front valve cover and gasket.
Campaign 15V701000 — check if this car was fixed
BUY-SMART CHECKLIST
2002 Chevrolet Impala — pre-purchase inspection
- Test/inspect for electrical system issues (247 reports on file for this year).
- Test/inspect for engine issues (75 reports on file for this year).
- Test/inspect for exterior lighting issues (48 reports on file for this year).
- Verify recall 02V222000 (air bags) has been completed.
- Verify recall 07E021000 (fuel system, other) has been completed.
- Verify recall 08E063000 (steering) has been completed.
- Verify recall 09E005000 (steering) has been completed.
- Verify recall 09V116000 (engine and engine cooling) has been completed.
- Verify recall 14V400000 (electrical system) has been completed.
- Verify recall 15V701000 (engine and engine cooling) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2002 Chevrolet Impala reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2002 Chevrolet Impala is rated "worse than typical".
What are the most common problems with the 2002 Chevrolet Impala?
The most-reported component is electrical system, accounting for 31% of complaints on file.
How many recalls does the 2002 Chevrolet Impala have?
7 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.