2004 Chevrolet Impala
This year had more than double the complaints of this model's typical year.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 1980 | 0 |
| 1981 | 2 |
| 1982 | 2 |
| 1983 | 3 |
| 1984 | 0 |
| 1985 | 1 |
| 1987 | 1 |
| 1991 | 0 |
| 1992 | 0 |
| 1993 | 2 |
| 1994 | 15 |
| 1995 | 44 |
| 1996 | 88 |
| 1997 | 1 |
| 1998 | 2 |
| 1999 | 4 |
| 2000 | 818 |
| 2001 | 742 |
| 2002 | 795 |
| 2003 | 694 |
| 2004 | 1072 |
| 2005 | 609 |
| 2006 | 524 |
| 2007 | 627 |
| 2008 | 810 |
| 2009 | 824 |
| 2010 | 441 |
| 2011 | 505 |
| 2012 | 258 |
| 2013 | 270 |
| 2014 | 630 |
| 2015 | 298 |
| 2016 | 110 |
| 2017 | 116 |
| 2018 | 59 |
| 2019 | 28 |
| 2020 | 14 |
KNOWN PROBLEM AREAS
38% of complaints: electrical system — 407 distinct reports on file.
CRASH FIRE INJURYShow complaint excerpts
MY WIFE GOT INTO A WRECK BECAUSE CHEVY HAS NOT RECALLED THESE ISSUES.
NHTSA ODI report, 20120509
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving approximately 40 MPH, the vehicle suddenly decelerated to approximately 20 MPH, and the instrument panel went black.
NHTSA ODI report, 20250905
The contact owned a 2004 Chevrolet Impala. The contact received notification of NHTSA Campaign Number: 14V400000 (Electrical System) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
NHTSA ODI report, 20240731
24% of complaints: electrical system — 252 distinct reports on file.
7% of complaints: engine — 71 distinct reports on file.
CRASH FIRE INJURYShow complaint excerpts
MY IGNITION SWITCH HAS A RECALL THAT SOMETIMES TAKES FOREVER TO GET KEY TO TURN OVER, THE STEERING SHAFT AND KNUCKLES ALSO HAVE A RECALL THAT MAKE ME DRIFT AND SLIDE ON DRY ROADS, ENGINE AND COOLING SYSTEM AS WELL HAS RECALL.
NHTSA ODI report, 20210119
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN HE WAS DRIVING AT 60 MPH, HEAT STARTED COMING THROUGH THE AIR DUCTS AND THE VEHICLE WAS SHUT OFF WITHOUT WARNING.
NHTSA ODI report, 20190729
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving approximately 40 MPH, the vehicle suddenly decelerated to approximately 20 MPH, and the instrument panel went black.
NHTSA ODI report, 20250905
6% of complaints: exterior lighting — 69 distinct reports on file.
CRASH FIRE5% of complaints: steering — 51 distinct reports on file.
CRASH FIRE INJURYSAFETY TIMELINE
CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT B
Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.
Campaign 04V287000 — check if this car was fixed
CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNI
Remedy: DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.
Campaign 07E021000 — check if this car was fixed
DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOL
Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.
Campaign 08E063000 — check if this car was fixed
DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEM
Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT D
Campaign 09E005000 — check if this car was fixed
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Campaign 14V400000 — check if this car was fixed
General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23,...
Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015.
Campaign 15V201000 — check if this car was fixed
General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles.
Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engineÂs front valve cover and gasket.
Campaign 15V701000 — check if this car was fixed
BUY-SMART CHECKLIST
2004 Chevrolet Impala — pre-purchase inspection
- Test/inspect for electrical system issues (407 reports on file for this year).
- Test/inspect for electrical system issues (252 reports on file for this year).
- Test/inspect for engine issues (71 reports on file for this year).
- Verify recall 04V287000 (service brakes, hydraulic) has been completed.
- Verify recall 07E021000 (fuel system, other) has been completed.
- Verify recall 08E063000 (steering) has been completed.
- Verify recall 09E005000 (steering) has been completed.
- Verify recall 14V400000 (electrical system) has been completed.
- Verify recall 15V201000 (engine and engine cooling) has been completed.
- Verify recall 15V701000 (engine and engine cooling) has been completed.
OTHER YEARS OF THIS MODEL
BEST YEARS
WORST YEARS
FAQ
Is the 2004 Chevrolet Impala reliable?
Based on NHTSA complaint volume compared to this model's typical year, the 2004 Chevrolet Impala is rated "significantly worse".
What are the most common problems with the 2004 Chevrolet Impala?
The most-reported component is electrical system, accounting for 38% of complaints on file.
How many recalls does the 2004 Chevrolet Impala have?
7 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.