2020 Volkswagen Atlas Cross Sport

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2020 Volkswagen Atlas Cross Sport
RENDERED 2026-11-01T14:03:48.292Z

Not enough comparison years on file yet for a fair verdict.

This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.

Complaints
107
Recalls
11

Campaigns on file for 2020

Investigations
1

Opened by NHTSA

Top problem
Electrical system

31% of complaints

Complaints per year

2020: 107 complaints 2020 107 2021: 164 complaints 2021 2022: 77 complaints 2022 2023: 20 complaints 2023 2024: 99 complaints 2024 2025: 23 complaints 2025 2026: 0 complaints 2026
2020: 107 complaints 2020 107 2021: 164 complaints 2021 2022: 77 complaints 2022 2023: 20 complaints 2023 2024: 99 complaints 2024 2025: 23 complaints 2025 2026: 0 complaints 2026
2020: 107 complaints 2020 107 2021: 164 complaints 2021 2022: 77 complaints 2022 2023: 20 complaints 2023 2024: 99 complaints 2024 2025: 23 complaints 2025 2026: 0 complaints 2026

2020: 107 complaints

View as data table
YearComplaints
2020107
2021164
202277
202320
202499
202523
20260

Known problem areas

Percentages can add to more than 100% — a complaint can name more than one system.

Electrical system

31% · 33 reports
Show complaint excerpts

HVAC water tubing has leaked on to the airbag control module causing airbag errors and many other electrical faults. This is a known safety problem under recall 87H4, NHTSA campaign 21V892.

NHTSA ODI report, 2026-07-30

Also filed under Air bags

Air bags

21% · 23 reports

Most commonly citing front passenger.

CRASH
Show complaint excerpts

I was driving and hit a bump in the road, It was a uneven surface similar to a curb. My front right tire all of a sudden went flat and all the side and seat airbags deployed.

NHTSA ODI report, 2022-01-26

Service brakes

17% · 18 reports
CRASH
Show complaint excerpts

On Sep 25 2025 my wife parked car in parking lot to check phone messages. The car was in park. When she finished she placed the car in drive. It began to accelerated rapidly even after the brakes were applied and struck a tree.

NHTSA ODI report, 2025-10-31

Also filed under Vehicle speed control

Forward collision avoidance

15% · 16 reports

Most commonly citing automatic emergency braking and adaptive cruise control.

Engine

8% · 9 reports
CRASHFIREINJURY
Show complaint excerpts

The contact owned a 2020 Volkswagen Atlas Cross Sport. The contact stated that while driving at 40 mph, he crashed into another vehicle and within seconds, his vehicle's engine compartment caught fire and exploded twice.

NHTSA ODI report, 2021-06-21

The vehicle randomly turns off and a message appears that states manually start the vehicle. It’s not the ECO start and stop system. I researched the Atlas online forum and this is a noted problem.

NHTSA ODI report, 2023-10-20

Safety timeline

11 recalls · 1 investigation · oldest first

To check one car, enter its VIN on the NHTSA recall page. Check a VIN →

  1. R
    2020-09-09Exterior lighting20V504000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver's side headlight may have been aimed too low during production.

    Remedy: Volkswagen will notify owners, and dealers will adjust the driver's side headlight, free of charge. The recall began September 9, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94N7.

  2. R
    2020-09-11Seats20V505000 Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles.

    Remedy: Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289.

  3. R
    2020-11-19Steering20V712000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.

    Remedy: Volkswagen has notified owners, and dealers will inspect and, as necessary, replace the steering knuckle, free of charge. The recall began November 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298.

  4. R
    2020-11-30Tires20V702000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.

    Remedy: Volkswagen will notify owners, and dealers will inspect DOT date code and mold number on the vehicle's tires to see if they are affected, replacing them as necessary, free of charge. The recall began November 30, 2020.

  5. R
    2021-02-16Steering21V026000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.

    Remedy: Volkswagen will notify owners, and dealers will inspect and, as necessary, replace one or both steering knuckles, free of charge. The recall began February 16, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298.

  6. I
    2021-03-29Preliminary evaluationClosed 2022-10-03 Fuel Injector Leak
  7. R
    2022-01-14Air bags, visibility21V892000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles.

    Remedy: Dealers will repair the drain tube and replace the air bag control module, as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298.

  8. R
    2022-03-31Equipment22V086000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps.

    Remedy: Dealers will install the reduced GVWR label, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 09D9.

  9. R
    2022-06-22Air bags22V152000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles.

    Remedy: Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298.

  10. R
    2022-11-18Tires22V815000 Volkswagen Group of America, Inc.

    Remedy: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834.

  11. R
    2024-03-22Air bags23V215000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles.

    Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on March 22, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69FB.

  12. R
    2024-09-30Air bags24V464000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles.

    Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024.

Buy-smart checklist

2020 Volkswagen Atlas Cross Sport — pre-purchase inspection

Inspect

  • Electrical system: 33 reports on file for this year.
  • Air bags: 23 reports on file for this year.
  • Service brakes: 18 reports on file for this year.

Verify these recalls were completed

  • Recall 20V504000 · Exterior lighting
  • Recall 20V505000 · Seats
  • Recall 20V712000 · Steering
  • Recall 20V702000 · Tires
  • Recall 21V026000 · Steering
  • Recall 21V892000 · Air bags, visibility
  • Recall 22V086000 · Equipment
  • Recall 22V152000 · Air bags
  • Recall 22V815000 · Tires
  • Recall 23V215000 · Air bags
  • Recall 24V464000 · Air bags

FAQ

Is the 2020 Volkswagen Atlas Cross Sport reliable?
There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
What are the most common problems with the 2020 Volkswagen Atlas Cross Sport?
The most-reported component is electrical system, accounting for 31% of complaints on file.
How many recalls does the 2020 Volkswagen Atlas Cross Sport have?
11 recalls on file for this model year.

Data updated 2026-11-01 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.