2023 Toyota Prius Prime
Only 6 complaints on file — too few for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
Only 6 complaints on file — too few for a fair verdict. The data below is complete but unranked.
- Complaints
- 6
- Recalls
- 4
- Investigations
- 0
- Top problem
- —
Too few to rank
Campaigns on file for 2023
None on file
Not enough data
Complaints per year
2023: 6 complaints
View as data table
| Year | Complaints |
|---|---|
| 2017 | 32 |
| 2018 | 15 |
| 2019 | 9 |
| 2020 | 16 |
| 2021 | 10 |
| 2022 | 8 |
| 2023 | 6 |
| 2024 | 12 |
Known problem areas
Only 6 complaints on file for this model year — too few to rank by share. Raw counts only, below.
Electrical system
3 of 6 total reports mention: electrical system.
Show complaint excerpts
The vehicle exhibits an unaddressed factory programming defect where the Plug-In Charge Control ECU fails to enter sleep mode while plugged in or resting.
NHTSA ODI report, 2026-08-19
Also filed under Power train
My 2023 Prius Prime cannot be charged normally in hot weather without triggering a thermal-protection fault on its high-voltage charging system.
NHTSA ODI report, 2026-07-15
Also filed under Power train
There is an unexplained loss of 12V power from the 12V battery, and the car will not start. This was reported to the local Toyota dealership on 12/5/25. The car had to be jumped in order to drive it to the dealership/service department.
NHTSA ODI report, 2026-02-23
Power train
2 of 6 total reports mention: power train.
Suspension
1 of 6 total reports mentions: suspension.
Show complaint excerpts
The 2023 Toyota Prius Prime features fixed, non-adjustable rear suspension geometry. My vehicle arrived from the factory with the Right Rear Camber out of specification (-2.2°, max spec limit is -2.0°).
NHTSA ODI report, 2026-09-23
Latches/locks/linkages
1 of 6 total reports mentions: latches/locks/linkages, most commonly citing fueling/charging door/hatch/port.
Show complaint excerpts
The contact owns a 2023 Toyota Prius Prime. The contact stated that upon approaching the vehicle after it had been parked and turned off in the garage, the contact noticed that the hatch door was opened.
NHTSA ODI report, 2025-01-30
Exterior lighting
1 of 6 total reports mentions: exterior lighting.
Show complaint excerpts
The contact owns a 2023 Toyota Prius Prime. The contact stated while driving 40 MPH with the headlights activated, the low-beam headlights were not providing adequate illumination to light the sides of the roadway properly.
NHTSA ODI report, 2024-10-03
Safety timeline
4 recalls · 0 investigations · oldest first
To check one car, enter its VIN on the NHTSA recall page. Check a VIN →
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2024-09-09Electrical system, latches/locks/linkages24V274000 Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Remedy: Dealers will replace both right and left rear door opener switches, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB06 and 24TA06.
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2024-09-16Equipment24V548000 Gulf States Toyota, Inc.
Remedy: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
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2025-12-05Back over prevention25V744000 Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06.
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Date not on fileElectrical system, latches/locks/linkages26V049000 Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles.
Remedy: Dealers will modify the rear door switch circuits, free of charge. Interim letters notifying owners of the safety risk were mailed March 26, 2026.
Buy-smart checklist
2023 Toyota Prius Prime — pre-purchase inspection
Inspect
- Electrical system: 3 reports on file for this year.
- Power train: 2 reports on file for this year.
- Suspension: 1 report on file for this year.
Verify these recalls were completed
- Recall 26V049000 · Electrical system, latches/locks/linkages
- Recall 24V274000 · Electrical system, latches/locks/linkages
- Recall 24V548000 · Equipment
- Recall 25V744000 · Back over prevention
FAQ
- Is the 2023 Toyota Prius Prime reliable?
- There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
- What are the most common problems with the 2023 Toyota Prius Prime?
- The most-reported component is electrical system, accounting for 50% of complaints on file.
- How many recalls does the 2023 Toyota Prius Prime have?
- 4 recalls on file for this model year.
Data updated 2026-11-01 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.