2021 Ram Promaster City
Only 5 complaints on file — too few for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
Only 5 complaints on file — too few for a fair verdict. The data below is complete but unranked.
- Complaints
- 5
- Recalls
- 3
- Investigations
- 0
- Top problem
- —
Too few to rank
Campaigns on file for 2021
None on file
Not enough data
Complaints per year
2021: 5 complaints
View as data table
| Year | Complaints |
|---|---|
| 2015 | 27 |
| 2016 | 25 |
| 2017 | 19 |
| 2018 | 16 |
| 2019 | 5 |
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 2 |
Known problem areas
Only 5 complaints on file for this model year — too few to rank by share. Raw counts only, below.
Engine
3 of 5 total reports mention: engine.
Show complaint excerpts
Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] .
NHTSA ODI report, 2024-12-12
Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] .
NHTSA ODI report, 2024-12-12
Seat belts
1 of 5 total reports mentions: seat belts.
Show complaint excerpts
The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting).
NHTSA ODI report, 2021-12-30
Also filed under Exterior lighting
Exterior lighting
1 of 5 total reports mentions: exterior lighting.
Equipment
1 of 5 total reports mentions: equipment.
Show complaint excerpts
Two instances of rooftop tent opening without human interaction. Incident 1 // 9-17-21: Vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind.
NHTSA ODI report, 2021-09-20
Safety timeline
3 recalls · 0 investigations · oldest first
To check one car, enter its VIN on the NHTSA recall page. Check a VIN →
-
R
2021-03-30Service brakes, hydraulic21V147000 Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Remedy: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
-
R
2021-10-28Seat belts21V699000 Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.
Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403.
-
R
2021-10-28Exterior lighting21V728000 Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure.
Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Buy-smart checklist
2021 Ram Promaster City — pre-purchase inspection
Inspect
- Engine: 3 reports on file for this year.
- Seat belts: 1 report on file for this year.
- Exterior lighting: 1 report on file for this year.
Verify these recalls were completed
- Recall 21V147000 · Service brakes, hydraulic
- Recall 21V699000 · Seat belts
- Recall 21V728000 · Exterior lighting
FAQ
- Is the 2021 Ram Promaster City reliable?
- There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
- What are the most common problems with the 2021 Ram Promaster City?
- The most-reported component is engine, accounting for 60% of complaints on file.
- How many recalls does the 2021 Ram Promaster City have?
- 3 recalls on file for this model year.
Data updated 2026-11-01 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.