2004 Mercury Grand Marquis — Model Year Report: verdict, complaints & recalls

COMPLAINTS PER YEAR

2004: 347 complaints

View as data table

Year	Complaints
1980	0
1981	2
1982	3
1983	7
1984	15
1985	21
1986	21
1987	43
1988	73
1989	58
1990	56
1991	82
1992	255
1993	144
1994	156
1995	179
1996	239
1997	316
1998	143
1999	164
2000	162
2001	157
2002	78
2003	362
2004	347
2005	487
2006	142
2007	96
2008	78
2009	26
2010	24
2011	9

KNOWN PROBLEM AREAS

EXTERIOR LIGHTING 53%

53% of complaints: exterior lighting — 185 distinct reports on file.

CRASH INJURY

Show complaint excerpts

HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE.

NHTSA ODI report, 20141224

The rear running lights are not working. No lights in rear of vehicle at night.

NHTSA ODI report, 20240622

My front headlights stopped working and I was driving in the dark.

NHTSA ODI report, 20231115

STEERING 18%

18% of complaints: steering — 62 distinct reports on file.

CRASH INJURY DEATH

Show complaint excerpts

THE OCCUPANTS (MALE DRIVER, FEMALE PASSENGER) WERE DRIVING DURING DAYLIGHT HOURS BACK HOME FROM AN APPOINTMENT. AS THE VEHICLE APPROACHED A CURVE THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL TO ANY EXTENT TO HOLD HIS LANE IN THE CURVE.

NHTSA ODI report, 20140404

ELECTRICAL SYSTEM 11%

11% of complaints: electrical system — 38 distinct reports on file.

CRASH FIRE INJURY

Show complaint excerpts

HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE.

NHTSA ODI report, 20141224

EXTERIOR LIGHTING 6%

6% of complaints: exterior lighting — 21 distinct reports on file.

VEHICLE SPEED CONTROL 5%

5% of complaints: vehicle speed control — 17 distinct reports on file.

CRASH FIRE INJURY

Show complaint excerpts

While driving, I came to a stop light and suddenly, the car idled high and lurched forward while my foot was on the brake, luckily, I was stopped well away from the vehicle in front of me. The car idled high and seemed to have a mind of it's own.

NHTSA ODI report, 20220901

DT: THE VEHICEL ACCELERATED SUDDENLY AND THE BRAKES COULD NOT STOP IT. WHILE IN A PARKING LOT TO PUT AIR IN THE TIRES THE VEHICLE JUST TOOK OFF AND CRASHED INTO A BUILDING.

NHTSA ODI report, 20050802

WHEN THE CONSUMER ATTEMPTED TO COME TO A STOP , THE VEHICLE ACCELERATED INTO A BUILDING. THE VEHICLE WAS TOWED. *JB THE DEALER COULD NOT FIND ANYTHING WRONG. THE CONSUMER FOUND SEVERAL SIMILAR INCIDENTS. *SC

NHTSA ODI report, 20041020

SAFETY TIMELINE

▮ 2004 — complaint volume: 347

I 20050922 — DP (closed 20060104)

SPARK PLUG EJECTION FROM CYLINDER HEAD

R 20060804 — fuel system, gasoline

CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN

Remedy: UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.

Campaign 06E056000 — check if this car was fixed

I 20081126 — PE (closed 20090324)

LOSS OF HEADLIGHT FUNCTION

I 20140707 — PE (closed 20141121)

Steering Column Shaft Obstruction

I 20150401 — DP (closed 20150811)

Loss of headlamp/exterior lighting

I 20150810 — PE (closed 20160108)

Loss of headlights

R 20170414 — exterior lighting

Ford Motor Company (Ford) is recalling certain model year 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles manufactured October 3, 2001, to August 2, 2005.

Remedy: Ford will notify owners, and dealers will replace the LCM, free of charge. The recall began April 14, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S39.

Campaign 15V861000 — check if this car was fixed