2021 Mercedes-Benz Sprinter 2500
Not enough comparison years on file yet for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2007 | 1 |
| 2009 | 1 |
| 2010 | 14 |
| 2011 | 14 |
| 2012 | 6 |
| 2013 | 13 |
| 2014 | 16 |
| 2015 | 9 |
| 2016 | 27 |
| 2017 | 13 |
| 2018 | 13 |
| 2019 | 67 |
| 2020 | 79 |
| 2021 | 45 |
| 2022 | 37 |
| 2023 | 17 |
| 2024 | 12 |
| 2025 | 2 |
KNOWN PROBLEM AREAS
20% of complaints: electrical system — 9 distinct reports on file.
CRASHShow complaint excerpts
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable.
NHTSA ODI report, 20210816
18% of complaints: forward collision avoidance — 8 distinct reports on file.
16% of complaints: service brakes — 7 distinct reports on file.
CRASHShow complaint excerpts
Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it...
NHTSA ODI report, 20260401
Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van.
NHTSA ODI report, 20210809
11% of complaints: power train — 5 distinct reports on file.
11% of complaints: engine — 5 distinct reports on file.
SAFETY TIMELINE
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Campaign 21V410000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V411000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case.
Remedy: Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Campaign 21V779000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies.
Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Campaign 21V513000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
Remedy: Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V934000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022.
Campaign 21V933000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label.
Remedy: Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge.
Campaign 22V073000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Campaign 22V281000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.
Remedy: Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS3LE54ELE.
Campaign 22V491000 — check if this car was fixed
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Remedy: Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 22V131000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267.
Campaign 22V360000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023.
Campaign 22V796000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 23V204000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Campaign 23V444000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 23V876000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Campaign 23V875000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle.
Campaign 23V806000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Campaign 24V930000 — check if this car was fixed
BUY-SMART CHECKLIST
2021 Mercedes-Benz Sprinter 2500 — pre-purchase inspection
- Test/inspect for electrical system issues (9 reports on file for this year).
- Test/inspect for forward collision avoidance issues (8 reports on file for this year).
- Test/inspect for service brakes issues (7 reports on file for this year).
- Verify recall 21V410000 (air bags, electrical system) has been completed.
- Verify recall 21V411000 (back over prevention, electrical system) has been completed.
- Verify recall 21V779000 (electrical system) has been completed.
- Verify recall 21V513000 (seat belts) has been completed.
- Verify recall 21V934000 (structure) has been completed.
- Verify recall 21V933000 (service brakes, hydraulic, structure) has been completed.
- Verify recall 22V073000 (equipment) has been completed.
- Verify recall 22V281000 (back over prevention) has been completed.
- Verify recall 22V491000 (electrical system) has been completed.
- Verify recall 22V131000 (suspension) has been completed.
- Verify recall 22V360000 (communication, electrical system) has been completed.
- Verify recall 22V796000 (power train) has been completed.
- Verify recall 23V204000 (electrical system) has been completed.
- Verify recall 23V444000 (fuel system, gasoline) has been completed.
- Verify recall 23V876000 (structure) has been completed.
- Verify recall 23V875000 (structure) has been completed.
- Verify recall 23V806000 (structure) has been completed.
- Verify recall 24V930000 (electrical system) has been completed.
FAQ
Is the 2021 Mercedes-Benz Sprinter 2500 reliable?
There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
What are the most common problems with the 2021 Mercedes-Benz Sprinter 2500?
The most-reported component is electrical system, accounting for 20% of complaints on file.
How many recalls does the 2021 Mercedes-Benz Sprinter 2500 have?
18 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.