2020 Mercedes-Benz Sprinter 2500
Not enough comparison years on file yet for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2007 | 1 |
| 2009 | 1 |
| 2010 | 14 |
| 2011 | 14 |
| 2012 | 6 |
| 2013 | 13 |
| 2014 | 16 |
| 2015 | 9 |
| 2016 | 27 |
| 2017 | 13 |
| 2018 | 13 |
| 2019 | 67 |
| 2020 | 79 |
| 2021 | 45 |
| 2022 | 37 |
| 2023 | 17 |
| 2024 | 12 |
| 2025 | 2 |
KNOWN PROBLEM AREAS
25% of complaints: electrical system — 20 distinct reports on file.
FIREShow complaint excerpts
On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7).
NHTSA ODI report, 20251209
22% of complaints: power train — 17 distinct reports on file.
CRASHShow complaint excerpts
This van is under recall for roll away incidents. The van did roll away and now has $9K worth of damage from hitting a stop sign and a wall. The van has been at MB Stockton Ca for months and months with out a resolution.
NHTSA ODI report, 20220609
After starting engine and putting transmission into drive, vehicle does not respond to throttle and will not move forward. If I put the transmission into neutral or park, the engine will respond to throttle input.
NHTSA ODI report, 20231011
19% of complaints: engine — 15 distinct reports on file.
13% of complaints: service brakes — 10 distinct reports on file.
CRASHShow complaint excerpts
The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.
NHTSA ODI report, 20221013
10% of complaints: steering — 8 distinct reports on file.
SAFETY TIMELINE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Remedy: DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020.
Campaign 20V631000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles.
Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 20V663000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Remedy: DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021.
Campaign 20V595000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera.
Remedy: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Campaign 21V077000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V055000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Remedy: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V241000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles.
Remedy: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V235000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach.
Remedy: DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge.
Campaign 21V152000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
Remedy: Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
Campaign 21V359000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Campaign 21V410000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V411000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes.
Remedy: DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
Campaign 20V802000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles.
Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V972000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Campaign 22V281000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267.
Campaign 22V360000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door.
Remedy: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 21V153000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023.
Campaign 22V796000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 23V204000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267.
Campaign 23V876000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Campaign 23V875000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
Remedy: Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
Campaign 23V874000 — check if this car was fixed
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Campaign 24V930000 — check if this car was fixed
BUY-SMART CHECKLIST
2020 Mercedes-Benz Sprinter 2500 — pre-purchase inspection
- Test/inspect for electrical system issues (20 reports on file for this year).
- Test/inspect for power train issues (17 reports on file for this year).
- Test/inspect for engine issues (15 reports on file for this year).
- Verify recall 20V631000 (service brakes, hydraulic) has been completed.
- Verify recall 20V663000 (steering) has been completed.
- Verify recall 20V595000 (fuel system, gasoline) has been completed.
- Verify recall 21V077000 (back over prevention) has been completed.
- Verify recall 21V055000 (electrical system) has been completed.
- Verify recall 21V241000 (steering) has been completed.
- Verify recall 21V235000 (electrical system) has been completed.
- Verify recall 21V152000 (service brakes, hydraulic) has been completed.
- Verify recall 21V359000 (structure) has been completed.
- Verify recall 21V410000 (air bags, electrical system) has been completed.
- Verify recall 21V411000 (back over prevention, electrical system) has been completed.
- Verify recall 20V802000 (service brakes, hydraulic) has been completed.
- Verify recall 21V972000 (electrical system) has been completed.
- Verify recall 22V281000 (back over prevention) has been completed.
- Verify recall 22V360000 (communication, electrical system) has been completed.
- Verify recall 21V153000 (latches/locks/linkages) has been completed.
- Verify recall 22V796000 (power train) has been completed.
- Verify recall 23V204000 (electrical system) has been completed.
- Verify recall 23V876000 (structure) has been completed.
- Verify recall 23V875000 (structure) has been completed.
- Verify recall 23V874000 (structure) has been completed.
- Verify recall 24V930000 (electrical system) has been completed.
FAQ
Is the 2020 Mercedes-Benz Sprinter 2500 reliable?
There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
What are the most common problems with the 2020 Mercedes-Benz Sprinter 2500?
The most-reported component is electrical system, accounting for 25% of complaints on file.
How many recalls does the 2020 Mercedes-Benz Sprinter 2500 have?
22 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.