2021 Mercedes-Benz CLA 250
Only 5 complaints on file — too few for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
Only 5 complaints on file — too few for a fair verdict. The data below is complete but unranked.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2018 | 38 |
| 2019 | 22 |
| 2020 | 19 |
| 2021 | 5 |
| 2022 | 1 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 1 |
KNOWN PROBLEM AREAS
Only 5 complaints on file for this model year -- too few to rank by share. Raw counts only, below.
2 of 5 total reports mention: vehicle speed control.
Show complaint excerpts
Date of occurrence: 03/05/2024 Subject: Formal Claim Regarding Traffic Safety Issue with 2021 Mercedes Benz CLA 250 I am writing to formally submit a claim regarding a recent traffic safety incident involving my 2021 Mercedes Benz CLA 250.
NHTSA ODI report, 20240305
1 of 5 total reports mentions: suspension.
CRASHShow complaint excerpts
On Monday 02/14/2022, after 2-3 minutes driving towards work, at about 25-30mph speed, the front right ball joint broke on the vehicle putting me in danger of losing my life.
NHTSA ODI report, 20220320
1 of 5 total reports mentions: power train.
1 of 5 total reports mentions: fuel/propulsion system.
Show complaint excerpts
Date of occurrence: 03/05/2024 Subject: Formal Claim Regarding Traffic Safety Issue with 2021 Mercedes Benz CLA 250 I am writing to formally submit a claim regarding a recent traffic safety incident involving my 2021 Mercedes Benz CLA 250.
NHTSA ODI report, 20240305
1 of 5 total reports mentions: exterior lighting.
SAFETY TIMELINE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267.
Campaign 21V058000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 A220, A35 AMG, and CLA250 vehicles. The child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.
Remedy: MBUSA will notify owners, and dealers will inspect the right-rear ISOFIX bracket and replace the bracket, if necessary, free of charge. The recall began March 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Campaign 21V034000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.
Campaign 21V354000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022.
Campaign 22V365000 — check if this car was fixed
BUY-SMART CHECKLIST
2021 Mercedes-Benz CLA 250 — pre-purchase inspection
- Test/inspect for vehicle speed control issues (2 reports on file for this year).
- Test/inspect for suspension issues (1 reports on file for this year).
- Test/inspect for power train issues (1 reports on file for this year).
- Verify recall 21V058000 (communication, electrical system) has been completed.
- Verify recall 21V034000 (child seat) has been completed.
- Verify recall 21V354000 (back over prevention, electrical system) has been completed.
- Verify recall 22V365000 (communication, electrical system) has been completed.
FAQ
Is the 2021 Mercedes-Benz CLA 250 reliable?
There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
What are the most common problems with the 2021 Mercedes-Benz CLA 250?
The most-reported component is vehicle speed control, accounting for 40% of complaints on file.
How many recalls does the 2021 Mercedes-Benz CLA 250 have?
4 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.