2021 Mercedes-Benz CLA 250
Only 6 complaints on file — too few for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
Only 6 complaints on file — too few for a fair verdict. The data below is complete but unranked.
- Complaints
- 6
- Recalls
- 5
- Investigations
- 0
- Top problem
- —
Too few to rank
Campaigns on file for 2021
None on file
Not enough data
Complaints per year
2021: 6 complaints
View as data table
| Year | Complaints |
|---|---|
| 2018 | 41 |
| 2019 | 23 |
| 2020 | 20 |
| 2021 | 6 |
| 2022 | 1 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 1 |
Known problem areas
Only 6 complaints on file for this model year — too few to rank by share. Raw counts only, below.
Vehicle speed control
2 of 6 total reports mention: vehicle speed control.
Show complaint excerpts
Date of occurrence: 03/05/2024 Subject: Formal Claim Regarding Traffic Safety Issue with 2021 Mercedes Benz CLA 250 I am writing to formally submit a claim regarding a recent traffic safety incident involving my 2021 Mercedes Benz CLA 250.
NHTSA ODI report, 2024-03-05
Also filed under Fuel/propulsion system
Suspension
1 of 6 total reports mentions: suspension.
Show complaint excerpts
On Monday 02/14/2022, after 2-3 minutes driving towards work, at about 25-30mph speed, the front right ball joint broke on the vehicle putting me in danger of losing my life.
NHTSA ODI report, 2022-03-20
Power train
1 of 6 total reports mentions: power train.
Fuel/propulsion system
1 of 6 total reports mentions: fuel/propulsion system.
Forward collision avoidance
1 of 6 total reports mentions: forward collision avoidance, most commonly citing automatic emergency braking.
Show complaint excerpts
My 2021 CLA 250 that I reached purchased as a used vehicle in the last three months and now is saying SOS unresponsive so in my vehicle where to get a motor vehicle accident, it will not be alerting any emergency personnel authorities and I think...
NHTSA ODI report, 2026-08-26
Safety timeline
5 recalls · 0 investigations · oldest first
To check one car, enter its VIN on the NHTSA recall page. Check a VIN →
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2021-03-12Communication, electrical system21V058000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267.
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2021-03-16Child seat21V034000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 A220, A35 AMG, and CLA250 vehicles. The child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.
Remedy: MBUSA will notify owners, and dealers will inspect the right-rear ISOFIX bracket and replace the bracket, if necessary, free of charge. The recall began March 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
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2021-06-28Back over prevention, electrical system21V354000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.
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2022-07-08Communication, electrical system22V365000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022.
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Date not on fileLatches/locks/linkages26V481000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information.
Remedy: Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. Owners may contact MBUSA customer service at 1-800-367-6372.
Buy-smart checklist
2021 Mercedes-Benz CLA 250 — pre-purchase inspection
Inspect
- Vehicle speed control: 2 reports on file for this year.
- Suspension: 1 report on file for this year.
- Power train: 1 report on file for this year.
Verify these recalls were completed
- Recall 26V481000 · Latches/locks/linkages
- Recall 21V058000 · Communication, electrical system
- Recall 21V034000 · Child seat
- Recall 21V354000 · Back over prevention, electrical system
- Recall 22V365000 · Communication, electrical system
FAQ
- Is the 2021 Mercedes-Benz CLA 250 reliable?
- There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
- What are the most common problems with the 2021 Mercedes-Benz CLA 250?
- The most-reported component is vehicle speed control, accounting for 33% of complaints on file.
- How many recalls does the 2021 Mercedes-Benz CLA 250 have?
- 5 recalls on file for this model year.
Data updated 2026-11-01 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.