2020 Mercedes-Benz CLA 250
Only 19 complaints on file — too few for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
Only 19 complaints on file — too few for a fair verdict. The data below is complete but unranked.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2018 | 38 |
| 2019 | 22 |
| 2020 | 19 |
| 2021 | 5 |
| 2022 | 1 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 1 |
KNOWN PROBLEM AREAS
Only 19 complaints on file for this model year -- too few to rank by share. Raw counts only, below.
5 of 19 total reports mention: electrical system.
3 of 19 total reports mention: fuel/propulsion system.
3 of 19 total reports mention: engine.
2 of 19 total reports mention: steering.
INJURY2 of 19 total reports mention: back over prevention.
SAFETY TIMELINE
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles.
Remedy: MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Campaign 19V685000 — check if this car was fixed
Mercedes-Benz USA, LLC.
Remedy: MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
Campaign 20V089000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267.
Campaign 21V058000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350,...
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021.
Campaign 21V072000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.
Campaign 21V354000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Remedy: A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Campaign 21V989000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550...
Remedy: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
Campaign 21V961000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022.
Campaign 22V365000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
Campaign 22V232000 — check if this car was fixed
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads.
Remedy: Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Campaign 23V732000 — check if this car was fixed
BUY-SMART CHECKLIST
2020 Mercedes-Benz CLA 250 — pre-purchase inspection
- Test/inspect for electrical system issues (5 reports on file for this year).
- Test/inspect for fuel/propulsion system issues (3 reports on file for this year).
- Test/inspect for engine issues (3 reports on file for this year).
- Verify recall 19V685000 (air bags) has been completed.
- Verify recall 20V089000 (electrical system) has been completed.
- Verify recall 21V058000 (communication, electrical system) has been completed.
- Verify recall 21V072000 (communication) has been completed.
- Verify recall 21V354000 (back over prevention, electrical system) has been completed.
- Verify recall 21V989000 (steering) has been completed.
- Verify recall 21V961000 (fuel system, gasoline) has been completed.
- Verify recall 22V365000 (communication, electrical system) has been completed.
- Verify recall 22V232000 (back over prevention) has been completed.
- Verify recall 23V732000 (equipment, service brakes, hydraulic) has been completed.
FAQ
Is the 2020 Mercedes-Benz CLA 250 reliable?
There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
What are the most common problems with the 2020 Mercedes-Benz CLA 250?
The most-reported component is electrical system, accounting for 26% of complaints on file.
How many recalls does the 2020 Mercedes-Benz CLA 250 have?
10 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.