2020 Freightliner Business Class M2
Only 8 complaints on file — too few for a fair verdict.
This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.
Only 8 complaints on file — too few for a fair verdict. The data below is complete but unranked.
COMPLAINTS PER YEAR
View as data table
| Year | Complaints |
|---|---|
| 2000 | 0 |
| 2001 | 0 |
| 2002 | 0 |
| 2003 | 1 |
| 2004 | 8 |
| 2005 | 7 |
| 2006 | 8 |
| 2007 | 4 |
| 2008 | 1 |
| 2009 | 2 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 4 |
| 2013 | 0 |
| 2014 | 0 |
| 2015 | 4 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 8 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 0 |
| 2025 | 1 |
| 2026 | 0 |
KNOWN PROBLEM AREAS
No complaint components on file for this model year.
SAFETY TIMELINE
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Business Class M2 and 2020 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles.
Remedy: DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. DTNA issued owners an interim notification on August 7, 2019. The recall began September 10, 2019.
Campaign 19V443000 — check if this car was fixed
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped...
Remedy: DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Campaign 20V127000 — check if this car was fixed
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Business Class M2 and Freightliner 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles.
Remedy: DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712.
Campaign 20V176000 — check if this car was fixed
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy,...
Remedy: DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712.
Campaign 20V214000 — check if this car was fixed
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail.
Remedy: DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge.
Campaign 20V466000 — check if this car was fixed
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail.
Remedy: DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged.
Campaign 20V527000 — check if this car was fixed
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles.
Remedy: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
Campaign 21V326000 — check if this car was fixed
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.
Remedy: All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.
Campaign 22V118000 — check if this car was fixed
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia...
Remedy: Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
Campaign 22V919000 — check if this car was fixed
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western...
Remedy: Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge.
Campaign 22V817000 — check if this car was fixed
Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines.
Remedy: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712.
Campaign 24V924000 — check if this car was fixed
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and...
Remedy: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
Campaign 25V760000 — check if this car was fixed
BUY-SMART CHECKLIST
2020 Freightliner Business Class M2 — pre-purchase inspection
- Verify recall 19V443000 (power train) has been completed.
- Verify recall 20V127000 (service brakes, air) has been completed.
- Verify recall 20V176000 (power train) has been completed.
- Verify recall 20V214000 (exterior lighting) has been completed.
- Verify recall 20V466000 (electrical system, engine) has been completed.
- Verify recall 20V527000 (electrical system, engine and engine cooling) has been completed.
- Verify recall 21V326000 (fuel system, diesel) has been completed.
- Verify recall 22V118000 (service brakes, air) has been completed.
- Verify recall 22V919000 (tires, wheels) has been completed.
- Verify recall 22V817000 (forward collision avoidance, service brakes, air) has been completed.
- Verify recall 24V924000 (engine and engine cooling) has been completed.
- Verify recall 25V760000 (suspension) has been completed.
FAQ
Is the 2020 Freightliner Business Class M2 reliable?
There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
How many recalls does the 2020 Freightliner Business Class M2 have?
12 recalls on file for this model year.
Data updated 2026-07-11 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.