Is the 2020 Cadillac CT5 reliable?

There isn't enough NHTSA complaint data on file yet to give this model year a verdict.

What are the most common problems with the 2020 Cadillac CT5?

The most-reported component is power train, accounting for 38% of complaints on file.

How many recalls does the 2020 Cadillac CT5 have?

4 recalls on file for this model year.

2020 Cadillac CT5

○ Not enough data

2020 Cadillac CT5
RENDERED 2026-11-01T12:12:56.620Z

Not enough comparison years on file yet for a fair verdict.

This verdict reflects complaint volume compared to this model's typical year. Recalls and safety issues below apply regardless of the verdict — always check them.

How is this computed?

Complaints: 39
Recalls: 4
Investigations: 1
Top problem: Power train

Complaints per year

2020: 39 complaints

View as data table

Year	Complaints
2020	39
2021	30
2022	11
2023	13
2024	3
2025	10
2026	6

Known problem areas

Percentages can add to more than 100% — a complaint can name more than one system.

Power train

38% · 15 reports

CRASH

Show complaint excerpts

While slowing down vehicle felt as if it was put into park momentarily, which cause car to slide on ice. After reading the recall, I am certain that the transmission failed.

NHTSA ODI report, 2026-01-12

I am filing an urgent consumer safety complaint against Bert Ogden Cadillac in [XXX] for a severe federal safety recall violation.

NHTSA ODI report, 2026-09-21

Lockhart Cadillac Service Department committed warranty fraud by charging me on multiple occasions for repairs that should have been covered under GM/Cadillac 2025 Transmission Recall & Special Extended Warranties.

NHTSA ODI report, 2026-07-16

Electrical system

21% · 8 reports

CRASHINJURY

Show complaint excerpts

I have had many issues with Onstar failing. I bought the 2020 Cadillac CT5 AWD 10/2020. It took Onstar over a month to connect to my car to provide AT&T internet plan (via Onstar).

NHTSA ODI report, 2021-11-05

Also filed under Air bags and steering

Engine

18% · 7 reports

Structure

13% · 5 reports

Most commonly citing body and dashboard.

Show complaint excerpts

Electronic door hand on the drivers side completely stopped working, with little warning. This includes the proximity unlock feature and unlocking the car with the fob.

NHTSA ODI report, 2026-07-26

Wheels

5% · 2 reports

Safety timeline

4 recalls · 1 investigation · oldest first

To check one car, enter its VIN on the NHTSA recall page. Check a VIN →

R

2020-12-09Service brakes20V588000 General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles.

Remedy: GM will notify owners, and dealers will replace the electronic brake boost module, free of charge. The recall began December 9, 2020.

Check if this car was fixed →
I
2021-04-09Preliminary evaluationClosed 2023-08-24 Air Bag Malfunction
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2021-08-30Air bags21V611000 General Motors, LLC. (GM) is recalling certain 2020-2022 Cadillac CT4 and CT5 vehicles. The roof rail side-curtain air bags may not have been installed correctly, which could result in an improper air bag deployment during a crash.

Remedy: Dealers will inspect both left and right-side roof rail air bags and reinstall the air bags, as necessary, free of charge. Owner notification letters were mailed on August 30, 2021. Owners may contact Cadillac customer service at 1-800-458-8006.

Check if this car was fixed →
R

2023-01-23Exterior lighting22V903000 General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles.

Remedy: The body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed January 23, 2023.

Check if this car was fixed →
R

2025-04-07Power train25V148000 General Motors LLC (GM) is recalling certain 2019-2020 Cadillac CT6, 2020-2021 CT4, CT5, and 2020-2022 Chevrolet Camaro vehicles equipped with a 10-speed transmission. The transmission may become damaged internally and cause the wheels to lock-up.

Remedy: Dealers will install transmission control module monitoring software, free of charge. Owner notification letters were mailed April 7, 2025.

Check if this car was fixed →

Buy-smart checklist

2020 Cadillac CT5 — pre-purchase inspection

Inspect

Power train: 15 reports on file for this year.
Electrical system: 8 reports on file for this year.
Engine: 7 reports on file for this year.

Verify these recalls were completed

Recall 20V588000 · Service brakes
Recall 21V611000 · Air bags
Recall 22V903000 · Exterior lighting
Recall 25V148000 · Power train

FAQ

Is the 2020 Cadillac CT5 reliable?: There isn't enough NHTSA complaint data on file yet to give this model year a verdict.
What are the most common problems with the 2020 Cadillac CT5?: The most-reported component is power train, accounting for 38% of complaints on file.
How many recalls does the 2020 Cadillac CT5 have?: 4 recalls on file for this model year.

Data updated 2026-10-31 · Complaints are unverified owner reports filed with NHTSA, not independently verified defects. Methodology.